If you use Internet Explorer, you most likely have a setting in your browser that needs to be changed. Follow the directions in the link below to change that setting:

http://support.submittal123.com/knowledge_base/topics/internet-explorer-get-new-information-every-time

Also try clearing your browser cache. Follow the instructions in the link below:

https://submittal123.groovehq.com/knowledge_base/topics/clearing-cache-if-you-arent-seeing-updates-slash-data