We allow each of our clients 5GB of storage space for sheets that an office uploads to their "My Folders" area (documents from the "Shared Folders" area do not affect your storage).
There two ways to move forward:
1. FOR IMMEDIATE HELP, you can delete anything you would like from your "My Folders" area to create some additional space. This will help you continue to build packages and upload any necessary documents. Just remember that by deleting these sheets, they will be removed from any packages they were used on previously.
2. PURCHASE MORE STORAGE Like mentioned above, 5GB of storage is included for our users. Some clients reach this maximum and wish to keep all of their documents already uploaded. We offer the option to purchase 40GB of storage for an additional $20 per month. If you would like to move ahead with this option, let us know and we will create an invoice to send you for the prorated amount for this month. You can pay this invoice online by credit card and then let us know it's paid so we can modify your account and give you the extra storage space right away. We would be happy to help your office with this change if you choose this option.
We would suggest checking to make sure your folder codes are set up for every Shared Folder and that (hopefully) the majority of the time you are utilizing the shared folder sheets instead of uploading your own. We want to save you as much time (and storage) as possible!